Krause & Kinsman Law Firm

"Clients consistently report significant frustrations with communication and case management from this firm. A recurring theme is the difficulty in reaching assigned legal counsel, with many experiencing prolonged unresponsiveness and a lack of returned calls. This lack of proactive engagement extends to repeated requests for the same information and documents, suggesting a failure in internal file organization and a disregard for clients' time. Furthermore, there are serious concerns regarding the timely disbursement of settlements, with clients encountering ongoing delays and receiving vague, repetitive explanations for non-payment, even when agreements are clearly breached. The overall client experience is marked by a profound sense of neglect and a lack of urgency, particularly for those with serious health conditions stemming from service. Many feel their cases are not being handled with the diligence or professionalism they deserve, leading to a perception that the firm prioritizes its own interests over client well-being. The firm's advertised commitment to communication appears disconnected from the reality of client interactions, fostering distrust and dissatisfaction. This disconnect is further exacerbated by instances"